Workflow White Paper Can Help To Know More About The Workflow System

I remember I was tasked to handle the manpower capacity planning of each employee especially if the head of a specific department was requesting for additional manpower. I had to do it mannually as we did not have any software that I could to help me with it. So I remember I had to do a time and motion study for each task that was being down per employee for that specific department. It took long yes, because I did not only base it on one round but on many rounds so I could get the average time.  I did not know then that there were a system that I can use to help me. Plus the fact that I will gain more information if I was able to get myself a hold of Workflow White Paper.  I wonder if I would have gotten different results if I had a system.